AKIKIK.GL · CUSTOMER SERVICE AND TERMS OF SALE

Terms and conditions

Welcome to Akikik.gl. Here you will find everything about payment, delivery, cancellation, returns, and complaints – collected and presented to make shopping with us easy and secure.

Last updated: 29 October 2026

Quick overview

Payment: Vipps MobilePay and supported card payments at checkout.
Dispatch from Sisimiut: Usually Tuesday and Thursday via Tusass Post.
Right of cancellation: 14 days for standard consumer purchases, subject to the exceptions listed below.
Warranty and complaints: 24 months according to our applicable terms and mandatory statutory law.
Vapes: Delivered only to addresses in Greenland.

Quickly find what you are looking for: Contact · Ordering · Payment · Delivery · Cancellation · Complaints · Appeals · Return Form

01. Who are you dealing with?

Akikik.gl
Guutaap aqq. 4
3911 Sisimiut, Greenland
CVR: DK31292948
Email: info@akikik.gl
Phone, Greenland: +299 58 54 53
Phone, Denmark: +45 54 32 07 81

These terms apply to purchases on Akikik.gl. We may update these terms, but your order is generally governed by the terms in effect at the time of ordering, subject to mandatory statutory law.

02. Products, pricing, and ordering

All prices are shown in Danish kroner (DKK). Greenland does not have Danish VAT; any import duties, VAT, or customs fees in the destination country may be the buyer's responsibility, unless otherwise stipulated by applicable regulations or stated at the time of purchase.

You select your items, review your shopping basket, and see the total price, including shipping, before completing your order. We will send an order confirmation to the email address you provide.

We strive for accurate prices, images, and stock information. In the event of obvious errors, sold-out items, or delivery issues, we will contact you as soon as possible to find a solution. Your statutory rights remain unaffected.

Handmade jewellery and products made from natural stones, leather, or sealskin may naturally vary in colour, pattern, and texture. This is a natural characteristic of the materials.

03. Secure payment

You can pay using Vipps MobilePay and the payment cards supported and displayed by the payment solution at checkout. The payment is processed securely by the payment provider. PayPal and bank transfer are not active payment methods in the new webshop.

Any reservation and charging of amounts depend on the chosen payment method and the payment provider's terms. The final payment summary is shown before you confirm your purchase. We will never ask for your card details via email.

04. Shipping, delivery, and pick-up

We ship from two warehouses: Sisimiut and Denmark. The accurate shipping rate is calculated at checkout based on the warehouse location of the items and the destination country.

Shipping	Shipping rate
From Sisimiut warehouse to Greenland	DKK 157
From Denmark warehouse to Greenland	DKK 249
From Denmark warehouse to Denmark	DKK 49
From Denmark warehouse to Iceland	DKK 185
From Denmark warehouse to other countries	DKK 269

If an order contains items from both warehouses, shipping costs may be combined. You will always see the total shipping cost before payment.

Shipments from Sisimiut are usually dispatched on Tuesdays and Thursdays via Tusass Post once payment has been registered. Items from our warehouse in Denmark are usually dispatched within two working days. We provide a tracking number when available.

Estimated delivery time is normally 2–3 days in Greenland and 2–5 days in Denmark after dispatch. Weather conditions, flight delays, and transport schedules may extend delivery times. We cannot guarantee a specific delivery date.

Important: Vapes are sold and delivered exclusively to addresses in Greenland. They cannot be ordered for delivery to Denmark or other countries.

Pick-up at Guutaap aqq. 4 in Sisimiut can be arranged with us in advance. Please also read our delivery policy.

05. Right of cancellation and returns

We generally offer a 14-day right of cancellation on standard consumer purchases. The period runs from the day you receive the item; for multiple deliveries in the same order, it runs from the receipt of the final item.

If you wish to cancel, you must notify us clearly before the expiry of the deadline at info@akikik.gl. Please state your order number and which items you wish to return. You may use the form at the bottom of the page, but it is not mandatory.

Once you have notified us of your cancellation, you must return the item without undue delay and no later than 14 days thereafter. As a general rule, you cover the return shipping costs yourself and should pack the item securely. Please keep your proof of postage receipt.

You may inspect the item in the same manner as you would in a physical store. If the item has been handled more than necessary to establish its nature, characteristics, and functioning, a deduction for any diminished value may be made in accordance with applicable rules.

Exceptions: Goods made to your individual specifications or clearly personalized may be exempt from the right of cancellation. Other statutory exceptions will be stated at the time of purchase where relevant. This does not affect your statutory warranty rights regarding defects or non-conformity.

In the event of a valid cancellation, we will refund the amount to which you are entitled under applicable rules, including any relevant standard delivery costs. We usually issue refunds via the same payment method used for the original transaction and may, where permitted by law, withhold the refund until we have received the item back or received evidence of return.

Return address:
Akikik.gl
Guutaap aqq. 4
3911 Sisimiut
Greenland

Please feel free to contact us before returning the item so we can assist you with the return process. In the event of a partial return, any refund of shipping costs will be calculated according to applicable rules.

06. Claims – if something is wrong

As a rule, you have a 24-month warranty period for defects or non-conformity in accordance with our applicable terms and mandatory statutory legislation. Please contact us within a reasonable time after discovering the problem. A claim submitted within two months of discovery will normally be considered timely.

Write to info@akikik.gl including your order number, a brief description of the defect, and preferably photos. We will assess the case and provide the remedy to which you are entitled – such as repair, replacement, a price reduction, or a refund.

In the event of a justified claim, we cover reasonable and necessary return costs according to applicable regulations. Normal wear and tear, improper use, or damage occurring after delivery do not in themselves constitute a product defect.

07. Personal data and cookies

We use your contact and order details to process purchases, payments, delivery, and customer service. You can read more about storage, sharing, and your rights in our Privacy Policy. Please also see our Cookie Policy and the settings in the cookie banner.

08. Questions and complaints

If you are unsatisfied with your purchase, we would like the opportunity to help you first. Write to info@akikik.gl so that we can try to resolve the matter.

If we are unable to reach a solution, you can explore your options for filing a complaint through the relevant consumer authority, including the Consumer Complaints Board in Greenland (Atuisoq), depending on the purchase and your place of residence. Your mandatory consumer rights remain unaffected.

09. Cancellation form

You can copy this text and send it to info@akikik.gl if you wish to cancel a purchase.

To Akikik.gl, Guutaap aqq. 4, 3911 Sisimiut, Greenland.
I hereby give notice that I wish to cancel my purchase of the following item(s): __________
Order number: __________
Ordered on: __________ / Received on: __________
Name: __________
Address: __________
Date: __________

Need help? Write to info@akikik.gl. We are happy to help. ❤️